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Department: 180601 - Textiles Creative and Technology Services
Location: Raleigh, NC
Essential Job Duties:
Primary duties of the Instrumentation and Testing Systems Lead include, but are not limited to:
Ensuring that all instrumentation-connected systems and specialty equipment are in appropriate networks, whether that is the building private IP ranges or limited access networks.
Regularly reviewing security scans for incorrect networking configuration and security issues.
Providing planning, testing, and implementation of new systems for attachment to production, testing, and data acquisition environments.
Assisting in the diagnostics and debugging of machine code for connected systems.
Reviewing and helping refine a comprehensive configuration management strategy across Windows, macOS, and Linux computers for the Wilson College of Textiles ensuring security, sustainability, and supportability.
Ensuring that each service is appropriately documented.
Tier 2/3 user support:
Providing consultation and tier 2/3 customer support for Wilson College of Textiles and University systems and technologies, including monitoring ServiceNow for help requests related to specialty systems used by faculty, staff and students at the Wilson College of Textiles.
Timely responses are needed with acknowledgment within a few hours of receiving the incident and establishing a reasonable time frame to resolve the incident based on the issues involved.
Tier 2 and 3 Help Desk Operations (40%): Respond to assigned incidents in a timely, professional and prioritized manner. Assign tasks to appropriate staff if needed.
Specialized instrumentation testing and configuration (40%): Work with faculty, staff and graduate students to get specialized equipment installed, configured and maintained within the security and operating limits of the university and vendor.
Faculty and Staff Solution Development (20%): Consult faculty, staff and students on enhancing existing computing systems and policies. Develop new more efficient methods for training constituents on using technology. Examples would be developing new systems using Google Sheets to connect and gather data from existing software systems or web services.
Master's degree; or Bachelor's degree with zero – two years' of relevant experience; or an equivalent combination of education, training and relevant experience.
- For management‐level roles, also include with the above requirements 1‐2 years of supervisory experience.
Experience with Configuration Management Systems (SCCM, Puppet, JAMF Pro) on multiple operating systems.
Extensive knowledge of Active Directory and related information technology systems.
Experience with ServiceNow ITSM or similar product.
Understanding of core networking and security principles.
Experience with real time troubleshooting/debugging/monitoring tools (strace, Process Monitor, etc).
At least 2 years experience with Windows client management technologies such as Active Directory, Group Policy, SCCM, and Powershell.
Programming (Powershell, Labview, .Net) and version control (Git, GitHub) experience.
Experience with G-Suite or Office 365 cloud productivity platforms.
Familiarity with configuration management systems.
Understanding of multiple web and database server platforms
Understanding of core networking and security principles.
Experience in a heterogeneous environment consisting of Windows, Linux, and Mac systems.
Required license or certification:
Position Number: 00107963
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or email@example.com. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
NC State University was founded with a purpose: to create economic, societal, and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we’re a preeminent research enterprise that excels in science, technology, engineering, math, design, the humanities and social sciences, textiles, and veterinary medicine.NC State students, faculty, and staff take challenges in hand and work with industry, government, and nonprofit partners to solve them. Our 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. Together, they forge powerful partnerships with government, industry, nonprofits, and academia to change our world for the better.NC State is leading efforts to curb nuclear proliferation, develop a smart electric grid, create self-powered health monitors, help farmers confront climate change, and build a new American manufacturing sector. Our award-winning Centennial Campus is home to more than 70 public and private partners — as well as the innovative Hunt Lib...rary, which Time magazine has dubbed “the library of the future.”More than 125 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.
Questions or Need Assistance? Contact Textile Career Center by calling 1-888-491-8833 Ext. 2715 (Extension Required) or click here to send an email.
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